In this blog we will talk about just two aspects of this very vast and important subject of Customer Experience. But first we must start with what is Customer Experience. While there are many definitions, the one which we think is simple and meaningful is: Customer experience (CX) is the “cumulative impact of […]
Social Entrepreneurs must create a great Customer Experience to succeed Read More »
Book summarised by Preshit Parihar, Research Assistant, PIC, May 2022 The dynamics of misinformation and fake news and its devastating impact on society have been presented in the book ‘India Misinformed: The True Story.’ The authors Pratik Sinha, Dr. Sumaiya Shaikh, Arjun Sidharth and other contributors are co-founders and writers at Alt News, a fact-checking website
India Misinformed: The True Story by Pratik Sinha, Dr. Sumaiya Shaikh and Arjun Sidharth Read More »
Book review by Abhay Vaidya, Director, PIC The Judiciary is one of the four pillars of the great Indian Democracy along with the Executive, Legislature and the Press. It is a moot questions whether India can meet her destiny without these four pillars functioning diligently and delivering on their promised roles and responsibilities.Conscientious citizens who
The Cases that India Forgot – By Chintan Chandrachud Read More »
Book Summary by Aditya Joshi, Research intern, PIC Indians associate the year 1971 with the decisive Indo-Pak war which led to the birth of Bangladesh, altering the geo-politics of the subcontinent. However, the landmark, secret visit of the then US National Security Advisor, Dr. Henry Kissinger, to People’s Republic of China (PRC) in July, 1971,
A New Cold War: Henry Kissinger and the Rise of China Read More »
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