In this blog we will talk about just two aspects of this very vast and important subject of Customer Experience. But first we must start with what is Customer Experience. While there are many definitions, the one which we think is simple and meaningful is: Customer experience (CX) is the “cumulative impact of multiple touchpoints” […]
Social Entrepreneurs must create a great Customer Experience to succeed Read More »
Book summarised by Preshit Parihar, Research Assistant, PIC, May 2022 The dynamics of misinformation and fake news and its devastating impact on society have been presented in the book ‘India Misinformed: The True Story.’ The authors Pratik Sinha, Dr. Sumaiya Shaikh, Arjun Sidharth and other contributors are co-founders and writers at Alt News, a fact-checking website
India Misinformed: The True Story by Pratik Sinha, Dr. Sumaiya Shaikh and Arjun Sidharth Read More »
Book review by Abhay Vaidya, Director, PIC The Judiciary is one of the four pillars of the great Indian Democracy along with the Executive, Legislature and the Press. It is a moot questions whether India can meet her destiny without these four pillars functioning diligently and delivering on their promised roles and responsibilities.Conscientious citizens who
The Cases that India Forgot – By Chintan Chandrachud Read More »
Book Summary by Aditya Joshi, Research intern, PIC Indians associate the year 1971 with the decisive Indo-Pak war which led to the birth of Bangladesh, altering the geo-politics of the subcontinent. However, the landmark, secret visit of the then US National Security Advisor, Dr. Henry Kissinger, to People’s Republic of China (PRC) in July, 1971,
A New Cold War: Henry Kissinger and the Rise of China Read More »
In this blog article we cover the topic of funding for social entrepreneurs — for-profit or non-profit — addressing questions social entrepreneurs have, or should have, and point to typical fund raising pitfalls and best practices. Thinking about funding your social enterprise External funding is typically for the growth of the start-up, within their window
Fund Raising for Social Entrepreneurs Read More »
Book reviewed by: Mr. Aditya Joshi, Intern, PIC It is no longer fashionable to use the term ‘Transoxiana,’ the ancient name referring to a region and civilization located in lower Central Asia roughly corresponding to modern-day Uzbekistan and parts of Tajikistan.Geographically, it is the region between the rivers Amu Darya to its south and the
Book reviewed by: Mr C. Ravindranath, Senior Copy Editor, PIC The brand name ‘Tata’ is ubiquitous. It can be seen on trucks and tea-bags, steel and salt. Chronicling a journey of over 150 years, a journey that began with Jamsetji Tata, founder of what has now become a global conglomerate and a name to reckon
Book Review for “Tata Stories: 40 Timeless Tales to Inspire You” Read More »
Book Reviewd by Mr Anil Supanekar, Member, PIC Rated as #1 National Bestseller in 2015 by the Washington Post, the Hundred-Year Marathon by Michael Pillsbury is a must-read for those who want to gain insights on China’s recent rise and the reasons behind it. In fact, the title says it all. Though the book debuted
Book Review for “The Hundred-Year Marathon” Read More »
Book reviewed by: Mr. Abhay Vaidya, Associate Director, PIC Girish Kuber’s Renaissance State: The Unwritten Story of the Making of Maharashtra begins with a dramatic revelation. The author quotes the eminent socialist leader late Madhu Dandavate and says that Dandavate could well have become the 8th Prime Minister of India instead of Chandra Shekhar who dislodged Prime Minister
Book Review for “Renaissance State: The Unwritten Story of the Making Of Maharashtra” Read More »
Book reviewed by: Mr Cherian Matthai, PIC Member The title of this book, taken originally from a poem by the great American poet, Walt Whitman (and also the title of a more recent Bob Dylan song) is a line that calls out the multiple paradoxes of the human condition. It has also become a phrase
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